SuperHumanNature

Real Stories. Real Solutions. Real Results. For customer service coaches, trainers, and experts in the call center industry.

Sunday, May 4, 2014

One year old!

Greatest hits!

In honor of my one-year anniversary, I’d like to share some of my favorite posts with you:
  • Why you should hire "hackers" to improve your NPS
  • Taking your email advisories from zero to hero
  • My most popular entry ever! 5 types of reps you need on your team
  • What is "service heart" and why do you need it?
  • Discover BranchTrack!

Posted by Naomi K. at 7:09 AM
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Labels: collections, communications coaching, communications training, customer service, customer types, e-learning, managing your staff, personality types, service jobs, voice of customer

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LinkedIn Profile

View Naomi Kelsey's profile on LinkedIn

Labels

  • billing
  • billing training
  • call centers
  • coaching
  • collections
  • communications coaching
  • communications training
  • coworkers
  • customer service
  • customer types
  • e-learning
  • economics training
  • emails
  • entrepreneurs
  • first day
  • hacking
  • help desk
  • interactivity
  • managing your staff
  • math
  • noob guide
  • outsourcing
  • personality types
  • play to learn
  • profiling
  • service
  • service jobs
  • surveys
  • teaching
  • training
  • trulia
  • upskilling
  • using the web
  • voice of customer

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About Me

Naomi K.
View my complete profile

Blog Archive

  • ▼  2014 (6)
    • ▼  May (1)
      • One year old!
    • ►  April (1)
    • ►  March (2)
    • ►  February (1)
    • ►  January (1)
  • ►  2013 (30)
    • ►  December (1)
    • ►  November (1)
    • ►  October (6)
    • ►  September (4)
    • ►  August (2)
    • ►  July (3)
    • ►  June (4)
    • ►  May (1)
    • ►  April (7)
    • ►  March (1)

My Blog List

  • E-WRITE
    SOCAP Symposium 2016: E-WRITE & Virgin America – Improve Customer Service Email by Writing in Your Company’s Brand Voice
    1 week ago
  • Steve Curtin
    Where theory and application meet
    1 week ago
  • Freshdesk Thoughts
    Freshworks relaunches its Affiliate Program
    2 years ago
  • Who's Your Gladys?
    Create Strong Customer Loyalty with “Color Their World”
    7 years ago
  • People To People Service: Customer Service Blog, Customer Service Tips
    Review: "Communication Skills Training" Book By Maureen Orey
    10 years ago
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